Skip to content
Aeday

How can we help?

Answers to common questions, what to do when a notice arrives, and how to reach us.

Help center

Commonly asked questions, answered by topic.

What to do, in order. The first two steps you can take on your own, and the third is the one that brings it to us.

  1. Note the date on it

    The date decides everything else.

  2. Check it against your coverage

    Your plan page shows the day yours began.

  3. Send it to us

    A person reads it, then a licensed practitioner takes a covered matter from there.

Coverage

What a plan covers, what it does not, and when it starts.

What does a plan cover?

Aeday covers qualifying IRS and state tax notices, proposed adjustments, correspondence audits, office audits, field audits, and related administrative representation. We review the issue, communicate with the tax agency, provide supporting documentation, and challenge incorrect proposed adjustments when appropriate. Aeday does not provide tax-debt relief or collections-resolution services.

What is not covered?

Matters that began before coverage, including later letters about them, court proceedings, preparing returns, tax-debt relief and collections, and the tax itself. The plan terms list every exclusion.

When does coverage start?

Coverage applies to IRS and state tax notices dated on or after your coverage start date, which is the day of your first successful payment. A notice dated before then, or a matter already under way when you enroll, is not covered.

Are state tax notices covered?

The Plan Schedule sets out which state tax matters a plan covers, and a person decides each request against it.

Aeday Plan Schedule

Where can I read every term?

On our legal page, which publishes each of our terms and policies word for word.

Every term and policy

Before you join

Whether a plan fits, and what you see before you pay.

Why do I need this?

A notice arrives with a deadline already running, and answering one properly takes a licensed practitioner. A plan means that person is yours before the letter lands, not after.

What if I already have a letter?

You can still enroll, but that letter is not covered, and neither is any later notice about the same matter, even one dated after coverage begins.

What if I have an unfiled year?

You can still enroll, but filing that year is not what a plan covers: a plan does not include preparing returns, and a notice asking you to file a return you have not filed is not covered.

How do I join?

Start with a few questions on our sign-up page. You see the plan you qualify for, its price and its terms before you pay.

Where do I see the prices?

On our home page, in the pricing section. The Plan Schedule states each price as a term.

Aeday Plan Schedule

Sending us a notice

How a notice reaches us, and what happens to it.

How do I send you a notice?

Sign in and choose Submit a case. Tell us what kind of notice it is, the date printed on it, the tax year and who sent it, then add its pages. Your plan terms say how soon a notice must reach us.

Aeday Plan Schedule

Who decides whether my notice is covered?

A person does. When you send us a letter, someone on our team reads it and checks your request against your plan terms — nothing is decided automatically. We may ask you for more information first. If the request is covered, we assign a practitioner to it; if it is declined, we tell you the ground it was declined on. Either way we tell you by email and in your account.

Can I check on a notice I sent?

Yes. Sign in and open Cases to see where each one stands, and to answer any question we have asked you. Your plan terms say how soon an answer is due.

Aeday Plan Schedule

Your account

Signing in, paying, and ending a membership.

How do I sign in?

With Google, or with a six-digit code we email you. There is no password.

How do I change the card I pay with?

Sign in and open Billing. The card on your plan is changed there.

Where are my plan terms?

Once you are signed in, your plan terms are linked at the foot of every page of your account. Every published term is also on our legal page.

Every term and policy

Can I sign out of every device?

Yes. Your account settings have a control that signs you out everywhere at once.

How do I cancel?

Cancel anytime from your dashboard in one click. No phone call, no chat, and no offer to click through. Once you cancel, you are not charged again, and your coverage continues through the last day of the period you have already paid for.